At Suma Collections, we strive to ensure your complete satisfaction with every purchase. In the event that you receive damaged merchandise, we offer returns and refunds subject to the following conditions:
- Damaged Items Only: We accept returns only for items that are damaged during transit or have manufacturing defects. Please inspect your order upon delivery and notify us immediately if you discover any damage.
- Notification and Documentation: To initiate a return, you must notify us within 24 hours of receiving the damaged item(s). Along with your notification, please provide a clear video of the unboxing process in 360 Degrees of all sides of the package, showing the condition of the package and the damaged item(s). This video documentation is essential for processing your return.
- Return Authorization: Once we receive your notification and video documentation, we will review the information provided. If the damage is confirmed, we will issue a return authorization and provide instructions on how to proceed with the return.
- Return Shipping: You will be responsible for shipping the damaged item(s) back to us in their original packaging, unless otherwise instructed by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.
- Refund or Replacement: Upon receiving the returned item(s) and verifying the damage, we will process either a refund or a replacement, depending on your preference and product availability. Refunds will be issued to the original form of payment used for the purchase.
- Non-Returnable Items: Certain items, such as personalized or customized products, are not eligible for returns unless they are damaged or defective upon arrival.
- Contact Us: If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team at [sumafancyworld@gmail.com] or [9347494157].
By making a purchase on Suma Collections, you agree to abide by this Returns and Refunds Policy. We appreciate your cooperation and understanding as we work to ensure your satisfaction with every order.